Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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530-221-4132 | 1270 Hartell Ave Suite C

CUSTOMER SERVICE

CUSTOMER SERVICE, Redding, CA

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

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I have taken several cars here for various reasons. Every time is quick and easy and fair pricing. I don't know a bunch about cars and could have been screwed over fairly easy but wasn't. They are friendly and very knowledgeable and usually pretty quick. I will continue to take my cars here in the future and definitely recommend others to as well.

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Thank you so much, Norm and Shane! Your integrity and kindness is unsurpassed! The high quality of your service has made me a customer for life!

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Been going to D&H for years and have taken several vehicles to them. They have always been honest and dependable and the customer service is amazing.

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I had a great experience at D & H auto. The service was friendly and honest and quick. They went above and beyond to make sure that my needs were met with my repairs. I look forward to using them again.

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Great Service and Fair Prices. I was new to CA and I felt like I was in good hands with D & H.

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I have used their services on multiple occasions for my own vehicle and my sons. They have always provided me excellent service at a competitive rate and without a wait. I will continue to use their services whenever I have automotive service needs.

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They have great service and are very honest, they won't do anything you don't need, every time I go in they give me quality service. It's good to find someone you can trust. Check them out they are great.

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This place is great. The techs were knowledgeable, the work was fast and high quality.

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D&H automotive is the greatest. Wish I knew about them years ago.

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These guys know what they are doing. Been here 3 times now usually to get my A/C recharged and they are fast and friendly guys. They do a thorough and complete job. Would not hesitate to give these guys a look.

  • BBB Accredited Business
  • Napa Auto Care Center
  • Car Care Aware
  • Call Us For Service: 530-221-4132