Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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530-221-4132 | 1270 Hartell Ave Suite C Redding, CA 96002

CUSTOMER SERVICE

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

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I over heated on I-5 and had it towed in to D&H Automotive. They took great care of me. The price for what I had done to my car was very reasonable. Very professional and honest. The owner stayed way past 5 working on my car, I needed to get back on the road. I totally would go back there and I suggest if you're from out of town you would want to go there for great service. Thanks again D & H!

, 10/14/2021

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I had a dead battery and Dan stopped what he was doing and walked down and charged my battery. Kind, helpful - GREAT local business. Thank you!!!

, 09/27/2021

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Shane always does a good job, if I take my car to a shop I take it to his shop. I usually work on my own cars tho

, 07/31/2021

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They repaired my Air Condition and it works GREAT.

, 07/28/2021

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During the tail end of a 2 week road trip my alternator broke down. Out of 10 places we called in redding: the owner of this shop (Shane) was a godsend. He dropped what he was doing to squeeze us in and help us out. We were back on the road with a new alternator for a reasonable price in an hour. Considering the vulnerable situation we were in, Shane showed us upmost humanity and professionalism. 6/5

, 07/22/2021

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Shane does great work at a even better price! I'd reccomend them to anyone. They are honest and provide high quality customer service!

, 05/26/2021

  • BBB Accredited Business
  • Napa Auto Care Center
  • Car Care Aware
  • Call Us For Service: 530-221-4132