Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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530-221-4132 | 1270 Hartell Ave Suite C Redding, CA 96002

CUSTOMER SERVICE

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

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During the tail end of a 2 week road trip my alternator broke down. Out of 10 places we called in redding: the owner of this shop (Shane) was a godsend. He dropped what he was doing to squeeze us in and help us out. We were back on the road with a new alternator for a reasonable price in an hour. Considering the vulnerable situation we were in, Shane showed us upmost humanity and professionalism. 6/5

, 07/22/2021

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Shane does great work at a even better price! I'd reccomend them to anyone. They are honest and provide high quality customer service!

, 05/26/2021

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I was treated kindly and professionalism bursted out of every corner of the buisness

, 05/15/2021

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I recommend these guys to everyone who wants an honest, fair and knowledgeable automotive shop. They are the best in the true Northern California (Shasta County)! I will never take my truck to anyone else ever again! Thank you so very much. You are amazing!

, 04/07/2021

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Nothing but great things to say about these guys. All of them are great, the service is amazing and we have never had any issues with the work they do. Would Recommend them to anyone.

, 02/17/2021

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Amazing people, so helpful will continue to come here.

, 02/08/2021

  • BBB Accredited Business
  • Napa Auto Care Center
  • Car Care Aware
  • Call Us For Service: 530-221-4132