Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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530-221-4132 | 1270 Hartell Ave Suite C

CUSTOMER SERVICE

CUSTOMER SERVICE, Redding, CA

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

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I recommend these guys to everyone who wants an honest, fair and knowledgeable automotive shop. They are the best in the true Northern California (Shasta County)! I will never take my truck to anyone else ever again! Thank you so very much. You are amazing!

, 04/07/2021

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Nothing but great things to say about these guys. All of them are great, the service is amazing and we have never had any issues with the work they do. Would Recommend them to anyone.

, 02/17/2021

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Amazing people, so helpful will continue to come here.

, 02/08/2021

I called several shops to get help loosening up some frozen bolts on my calipers and not one shop would help me. I called D and H and Shane answered the phone I told him my situation and he told me to bring my Tahoe in and he will see what he can do. Without any problems Shane not only helped me he did it with a positive attitude and knowledge. Thank you Shane for all your help and I definitely found a new place to go and trust.

, 01/25/2021

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I highly recommend coming here to have your car worked on whether it's maintenance or a bigger job. These guys are professional, kind, very well priced, honest and all around good guys. I've always had quick service and they've been honest with me.

, 01/07/2021

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Awesome guys and vary fair price

, 09/28/2020

  • BBB Accredited Business
  • Napa Auto Care Center
  • Car Care Aware
  • Call Us For Service: 530-221-4132